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Picture of Lukasz Wisniewski

Lukasz Wisniewski

Team Lead Service Desk – Service Desk

As a Team Lead, my main task is to help team members grow — as professionals, as a team, and as individuals. I strongly believe that with this approach, the delivery organization can be as strong as possible.

I stay close to daily operations — tickets, technical checks, escalations, and relationships with partners, customers, and other teams in the company. It’s a mix of people management and staying hands-on, making sure things run smoothly while the team keeps moving forward.

All of this helps me shape our Service Desk in the right way — building sub-divisions, planning future development, processes both internal and external ones. 

I do rowing and cycling, and I enjoy hiking in the mountains.

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